1Episode 2 · planned, no footage yet
Orders, stock and handoffs: five ideas for an ecommerce team
Do stock and order records agree on what can ship? A planned episode with an e-commerce team; chapters follow the same five jobs.
Field notes · E-commerce
AI for online sellers: every question answered, every COD confirmed.
Sellers using OpenAnalyst answer “size aur price?” from the catalogue in seconds, confirm cash-on-delivery orders before packing and start the day with orders, cash and returns in one message. Here is how a store runs it.
Get started freeTalk on WhatsAppFree desktop, no card. We set up your first workflow with you, free. Pro adds Cloud and all Pro features for ₹2,000/month.
UB
Customer chat · Unit Brain repliesExample store · sarees D2C · 900 orders a month
Red 6-yard, size aur price?21:40
₹2,450 · 2 left · size chart attached 📎→ from catalogue · bulk orders go to Rahim21:40
Confirm COD order #4412? Reply 1 Yes · 2 Change address · 3 Cancel21:41
121:41
Type a message
Example conversation. Names and figures are illustrative.
Start with your own files on free desktop.Free desktop for Windows and Mac. We set up your first workflow with you, free. Pro adds Cloud and all Pro features for ₹2,000/month.
01
Answer “size aur price?” before the customer scrolls on
A product question used to sit unread while the owner packed, and the customer bought elsewhere by the time the reply came. Now the catalogue answers in the customer's own words within seconds: price, stock left, the size chart, and a person only for the odd ones.
Bulk enquiries and complaints are handed to Rahim with the whole thread; nothing is guessed.
UB
Customer chatExample conversation
Navy mein hai? Wedding ke liye chahiye11:02
Navy 6-yard: 3 left · ₹2,650 · blouse piece included→ from catalogue · photo 📎 · dispatch by Thursday for Sunday delivery11:02
50 pieces ka rate?11:05
Bulk enquiry handed to Rahim with this chat. He replies within the hour.11:05
Type a message
Example conversation. Names and figures are illustrative.
02
Confirm every COD before it is packed, nudge every cart once
Cash-on-delivery returns used to eat the margin: parcels packed for customers who had changed their mind. Now every COD order gets one confirmation message before packing; unconfirmed orders wait, confirmed ones go to the courier with the slip.
An abandoned cart gets exactly one nudge two hours later, with the item and a UPI link. Sent once, never twice.
UB
Customer chatExample conversation
Aapka red 6-yard cart mein hai · ₹2,450 · pay by UPI to reserve: linkOne message only · reply STOP to opt out13:20
Paid13:31
Received ₹2,450 · order #4418 · packing slip to Rahim · dispatch today→ Shopify order created · Razorpay ref 882113:31
Type a message
Example conversation. Names and figures are illustrative.
03
Know yesterday's orders, cash and returns before the first parcel
The morning used to begin with three tabs: the store, the payment gateway and the courier sheet. Now one message arrives at nine with orders, cash in, returns and low stock, and a question about any of them is answered from the same sheets.
Low stock hides the listing or drafts the reorder, one reply either way.
UB
Owner's chatExample conversation
9:00 · Yesterday: 31 orders · ₹58,400 in · 2 returns · low stock: navy 6-yard (3)From Shopify export, Razorpay, courier sheet · full sheet 📎09:00
Navy hide karo ya reorder?09:06
Reorder 20 from the weaver at last cost ₹1,480? Reply 1 to send, 2 to hide the listing.09:06
Type a message
Example conversation. Names and figures are illustrative.
What it does
Six jobs it takes off the phone.
Each one reads only the files you upload, answers with the source and writes back only after a tap. Tap a job to try its question on WhatsApp.
Red 6-yard, size aur price?Catalogue replier
Price, stock and size answered from the catalogue in the customer's words; odd ones handed to a person.
Try on WhatsAppConfirm COD order 4412COD confirmer
One confirmation before packing. Unconfirmed orders wait; confirmed ones go to the courier.
Try on WhatsAppCart nudge bhejoCart nudger
One nudge two hours after an abandoned cart, with the item and a UPI link.
Try on WhatsAppNavy 6-yard stock?Stock watcher
Low stock hides the listing or drafts the reorder, one reply either way.
Try on WhatsAppKal ke orders ka digestMorning digest
Orders, cash in, returns and low stock in one message before the first parcel.
Try on WhatsAppOrder 4412 kahan hai?Order finder
“Order #4412 kahan hai?” answered from the courier sheet with the tracking link.
Try on WhatsAppStart with your own files on free desktop.Free desktop for Windows and Mac. We set up your first workflow with you, free. Pro adds Cloud and all Pro features for ₹2,000/month.
Your files
Every answer comes from your own files.
The catalogue, the orders export and the courier sheet already exist; they live in three tabs nobody opens at 9 pm. Uploaded once, they answer customers and the owner alike, and every answer names the sheet and the row.
Uploaded onceStatus
Catalogue.xlsx · SKU, price, stockReady
Orders · Shopify exportReady
Courier tracking.csvReady
Size chart.pdfReady
How it works
Start to finish, three steps.
01Upload once
Drop the catalogue, the orders export and the courier sheet. Ten minutes, or book the free setup session and we do it with you.
02Let it answer on WhatsApp
Customer questions from the catalogue, the odd ones to a person. Hindi, Gujarati or English.
03Confirm, it writes back
COD confirmations and reorders write to the store and the sheet with a name and a time.
Works with
Beside the tools you already run.
WhatsAppMessagingOpenAIModelAnthropicModelGoogle GeminiModelShopifyCommerceMedusaCommerceGoogle SheetsWorkspaceRazorpay · UPIPaymentsShiprocketLogistics
Available today In development
Control
Owners stay in control of what the AI touches.
The AI runs on your own Google, OpenAI or Anthropic account, so your customer list trains nobody's model and nobody adds a markup. Runs on the shop PC or in your cloud. Nothing is sent to a customer or written to the store without the rule you set, and every message sits in a ledger.
- Your own AI account, no markup
- Runs on your PC or in your cloud
- Every write approved by a person
- A ledger of every action: who, what, when
Field notes
Worksheets
Take the worksheets a store fills in first. The episode comes later.
WorksheetsThe worksheets a store fills in before the setup
Order exceptions, stock reconciliation, return handoff, daily exception review. Print, fill, bring to the setup session.
Questions
What owners ask before they download.
Who sets it up?
We do, free, for your first workflow: a 60 to 90 minute session on a call while you share the office PC screen. More workflows, connectors or a named engineer for weeks come as setup packs.
Does everyone need a new app?
No. Your people keep using WhatsApp. One office PC runs OpenAnalyst.
Which phones?
Any phone that runs WhatsApp. Nothing to install for the team.
Does it work in Hindi?
Ask in Hindi, Gujarati, Marathi or English. The answer comes back in the language of the question.
What if the answer is wrong?
Every answer names its file and row, so it can be checked in ten seconds. Nothing is written to your store or your sheets until a person taps.
Who sees our files?
Your PC or your cloud, and your own Google, OpenAI or Anthropic account. OpenAnalyst does not hold a copy.
What does Pro include?
All Pro features and Cloud are included in one ₹2,000/month subscription. Desktop app access remains free.
Start with your own files on free desktop.Free desktop for Windows and Mac. We set up your first workflow with you, free. Pro adds Cloud and all Pro features for ₹2,000/month.